Effective Date: June 17, 2026
1. Overview
This page outlines the rules and expectations for all buyers on Moto Parts Base. By making a purchase or using our platform, you agree to these policies along with our Terms of Service, Payment Policy, and all other site rules.
2. Buyer Responsibilities
- Provide accurate shipping address and contact information.
- Review product descriptions, compatibility information, condition, and seller ratings carefully before purchasing.
- Pay for orders in full using approved payment methods.
- Inspect items promptly upon receipt and report any issues within the return window.
3. Prohibited Buyer Behaviors
The following actions are strictly prohibited and may result in account suspension or permanent ban:
- Fraudulent purchases or chargebacks without valid reason.
- Abusing the return/refund system (e.g., “wardrobing”, returning used/damaged items, or excessive returns).
- Harassing or threatening sellers.
- Leaving false, malicious, or retaliatory feedback.
- Attempting to bypass platform fees by communicating with sellers to complete transactions off-platform.
- Using multiple accounts to manipulate the system.
- Any illegal or fraudulent activity.
4. Purchasing Rules
- All purchases are subject to our Payment Policy.
- Prices, taxes, and shipping costs shown at checkout are final.
- You are responsible for any customs duties, import taxes, or additional fees for international orders.
- Orders cannot be canceled after they have been shipped without seller approval.
5. Returns & Refunds
- All returns must follow our Return & Refund Policy and Money Back Guarantee.
- You must return items in the original condition with all packaging and accessories (unless the item is defective).
- Return shipping costs are generally your responsibility unless the item is significantly not as described or defective.
6. Communication with Sellers
- Use only the official platform messaging system for all communications.
- Be clear, polite, and provide necessary details (order number, photos of issues, etc.).
- Allow sellers reasonable time to respond (up to 48 hours during business days).
7. Feedback & Reviews
- We encourage honest feedback after receiving your item.
- Reviews must reflect your actual experience and cannot contain offensive language, personal information, or unrelated content.
- You may not demand compensation or better reviews in exchange for threats or negative feedback.
8. Dispute Resolution
- First, contact the seller through the platform to resolve any issues.
- If the issue cannot be resolved, use the platform’s dispute resolution process or contact support.
- For payment disputes, refer to our Payment Policy and Stripe’s buyer protection where applicable.
9. Account Security
- Keep your login credentials confidential.
- Notify us immediately if you suspect unauthorized use of your account.
10. Contact Us
For any buyer-related questions or issues, please use the contact form on our website only.
By shopping on Moto Parts Base, you agree to these Rules & Policies for Buyers. We reserve the right to update them and take appropriate action against violations.